Refund policy

Last updated: November 11, 2026

Our 30-Day Money-Back Guarantee

We want you to love your Huggabo. Use it on your next road trip, cuddle up with it at home, and if you're not happy for any reason, you can request a full refund within 30 days of delivery. Trying it out is fine. That's the whole point.

How to request a refund

Contact us through our Contact page within 30 days of your item being delivered. Include your order number and the reason for your return.
We'll reply with return instructions and the return address. Please don't send items back without contacting us first, as we can't refund items sent to the wrong address.
Pack the pillow clean, with its cover, and send it back. You're responsible for return shipping costs, and we recommend a tracked service.
Once your return arrives, we'll inspect it and refund your original payment method. Refunds are issued within 10 business days of us receiving the item. Your bank or card provider may take a few extra days to post it.

Condition of returns

Gently used items are accepted under the guarantee. We may decline or reduce a refund if an item comes back heavily soiled, stained, damaged, or missing its cover.

Damaged, faulty or wrong items

If your order arrives damaged, faulty or isn't what you ordered, contact us within 7 days of delivery with a photo of the issue. We'll send a replacement or give you a full refund, and you won't need to pay for return shipping.